Special projects are unique tasks that are not part of the usual pick and pack process or included with rates defined in your service agreement. These tasks may include services related to counting inventory, labeling, repackaging, kitting and bundling, quality control, data entry, and other non-typical fulfillment tasks. We invoice these services as admin time on an hourly basis in quarter hour increments based on rates in your service agreement.
Special requests examples include:
- Custom packaging
- Repacking
- Inspecting
- Shipping method requests such as use of a 3rd party shipping account
- Photo requests
- Claims – entering a claim with a carrier
- Customs assistance – coordinating or generating documentation for clearing customs
- BOL copies – requests for a signed BOL copy
- Tracking numbers – these are available on our OMS/WMS at no additional cost. Fees apply if you request they are emailed to you
- Custom sheets to fill provided by customer
- Invoice reporting
- Receiving products that do not adhere to Receiving Guidelines
- Custom reports not available on our OMS/WMS
- Special order instructions
- Retail and Wholesale order tasks. i.e. adhere special labels, review and prepare documents, EDI order compliance, freight coordination etc.
At Phase V, we understand how important it is to get your special requests done accurately and efficiently. That’s why we have dedicated account managers who are ready to help you and customize our services based on your companies unique needs.